Return & Refund Policy

30-Day Return Policy

We want you to be satisfied with your purchase. We offer a 30-day return policy, which means you may request a return within 30 days after receiving your order.

To be eligible for a return under our voluntary 30-day return policy, the item must generally be in the same condition in which you received it, unused or unworn, and returned with any original packaging and accessories supplied with the product.

A receipt, order confirmation, or other proof of purchase may be required.

To request a return, contact us at danielitru1001@gmail.com before sending any item back.

If your return is approved, we will provide you with the appropriate return address and instructions for sending your item back.

Please do not return products to the sender address shown on your original package unless we specifically instruct you to do so.

Items returned without first requesting and receiving return authorization may not be accepted.

Nothing in this policy limits any mandatory consumer rights that may apply under the laws of your country or region.

Return Shipping Costs

For returns due to a change of mind, ordering the wrong item, or other reasons not caused by an error on our part, the customer is generally responsible for return shipping costs unless applicable law requires otherwise.

If you receive an item that is defective, damaged, or materially different from what you ordered, please contact us so we can evaluate the issue and provide an appropriate solution. Where required by applicable law, we will cover the reasonable cost of returning defective, damaged, or incorrect merchandise.

Original shipping charges, if any, are generally non-refundable for voluntary returns except where required by applicable law.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order as soon as possible after delivery.

If your item arrives damaged or defective, or if you receive an incorrect item, contact us at danielitru1001@gmail.com as soon as reasonably possible.

Please include your order number and, when appropriate, photographs or other information showing the issue.

After reviewing the claim, we may offer an appropriate remedy such as a replacement, refund, or other resolution depending on the circumstances and applicable law.

Non-Returnable Items

Certain products may not be eligible for voluntary returns, including:

• Personalized or custom-made products;

• Perishable goods;

• Personal care or hygiene products that have been opened or used where returning them would create a health or hygiene concern;

• Hazardous materials, flammable liquids, or gases;

• Gift cards.

These exclusions do not affect any rights you may have if an item is defective, damaged, incorrectly supplied, or otherwise covered by mandatory consumer protection law.

If you are unsure whether your product is eligible for return, contact us before sending it back.

Exchanges

We do not currently process direct exchanges.

The fastest way to receive a different product is to request a return for the original item and, once appropriate, place a new order for the replacement item.

European Union Customers — Right of Withdrawal

If you are a consumer located in the European Union and applicable EU consumer law applies to your purchase, you may have a legal right to withdraw from an online purchase within 14 days of receiving the goods without providing a reason, subject to legally permitted exceptions.

To exercise this right, contact us at danielitru1001@gmail.com with a clear statement that you wish to withdraw from your purchase.

After notifying us of your withdrawal, you must return the goods within the period required by applicable law.

You may inspect the goods to the extent reasonably necessary to determine their nature, characteristics, and functioning. You may be responsible for any diminished value resulting from handling beyond what is reasonably necessary.

Unless otherwise required by law or the return results from our error or a defective product, you may be responsible for the direct cost of returning the goods.

Where legally required, eligible payments, including applicable standard delivery charges, will be refunded in accordance with EU consumer law.

Certain products may be excluded from the statutory right of withdrawal where permitted by law, including certain personalized products and sealed hygiene-sensitive goods once unsealed.

United Kingdom Customers

If you are a consumer in the United Kingdom and UK consumer law applies to your purchase, you may have statutory cancellation and return rights for online purchases in addition to our voluntary 30-day return policy.

These statutory rights are not restricted by this policy.

Where applicable, you may generally notify us of your decision to cancel within 14 days after receiving your goods and return the goods within the period required by UK law.

Any legally required refund will be processed in accordance with applicable UK consumer protection law.

Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

For ordinary returns, we aim to process approved refunds promptly, generally within 10 business days after completing our inspection. However, if consumer protection law applicable to your purchase requires a shorter period or a different calculation of the refund deadline, we will comply with that legal requirement.

Your bank, credit card issuer, PayPal, Shopify Payments, or other payment provider may require additional time to post the refund to your account after we issue it.

If more than 15 business days have passed after we confirmed that your refund was issued and you have not received it, contact us at danielitru1001@gmail.com.

Consumer Rights

This Return & Refund Policy provides additional contractual rights and does not exclude, restrict, or replace any mandatory rights or remedies available to consumers under applicable law.

If any part of this policy conflicts with mandatory consumer protection law applicable to your purchase, the mandatory legal requirement will control.

Contact Us

For questions regarding returns, refunds, damaged products, or this policy, contact us at:

Email: danielitru1001@gmail.com