Shipping policy
Shipping Policy
Order Processing
Orders are generally processed and prepared for shipment within 1–4 business days after the order is successfully placed and payment is confirmed.
Business days are Monday through Friday and do not include weekends or public holidays.
Processing time is separate from shipping/transit time.
During periods of unusually high order volume, product launches, holidays, or circumstances outside our reasonable control, processing may take longer. If a significant delay affects your order, we will make reasonable efforts to notify you using the contact information provided at checkout.
Estimated Shipping Times
After your order has been processed and shipped, estimated transit time is generally:
United States and other supported markets: approximately 6–9 business days.
Therefore, most orders are expected to arrive approximately 7–13 business days after the order is placed, including processing and estimated transit time.
These delivery times are estimates and are not guaranteed delivery dates unless expressly stated otherwise.
Actual delivery times may vary depending on the destination, carrier operations, customs processing, public holidays, weather, transportation disruptions, or other circumstances outside our reasonable control.
Any mandatory delivery rights available under applicable consumer protection law remain unaffected.
Shipping Confirmation & Tracking
When tracking information is available, you will receive a shipping confirmation containing your tracking details after your order has been dispatched.
Please allow some time for the carrier's tracking system to update after shipment.
Tracking information may occasionally take several business days to display movement after a shipping label or tracking number has been created.
Shipping Destinations
We currently ship to the countries and regions available during checkout.
Shipping availability may vary depending on the product and destination.
If we are unable to fulfill or ship an order to the address provided, we will contact you and, where appropriate, cancel the affected order and issue a refund to the original payment method.
Shipping Costs
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
If an order qualifies for free shipping, this will be clearly shown during checkout or as part of the applicable promotional offer.
Additional charges imposed by customs authorities, governments, or other third parties may apply to international shipments as described below.
International Orders, Customs, Duties & Taxes
International orders may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.
Unless we expressly state during checkout that such duties and taxes are included in the purchase price, the customer may be responsible for applicable import duties, taxes, customs charges, or similar government fees.
We do not control customs authorities and cannot guarantee how long customs clearance will take.
Nothing in this section limits any obligation imposed on us by applicable consumer, tax, customs, or other mandatory law.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing accurate and complete delivery information when placing an order.
If you notice an error in your shipping address, please contact us at danielitru1001@gmail.com as soon as possible.
We will make reasonable efforts to update the address before the order is processed or shipped, but changes cannot be guaranteed once fulfillment has begun.
If a package cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping charges may apply to resend the order where permitted by applicable law.
This does not apply where the delivery problem resulted from an error by us or our fulfillment partners.
Delayed Orders
Occasional shipping delays may occur.
If we become aware that we cannot ship your order within the timeframe we represented at the time of purchase, we will handle the delay in accordance with applicable consumer protection law. This may include notifying you of the revised timeframe and, where required, giving you the option to accept the delay or cancel the affected order for a refund.
Please contact us at danielitru1001@gmail.com if your order has substantially exceeded the estimated delivery timeframe shown at the time of purchase.
Lost or Undelivered Packages
If tracking indicates that your package has not been delivered and the estimated delivery period has passed, please contact us at danielitru1001@gmail.com.
We will review the shipment information and, where appropriate, work with the carrier or fulfillment provider to investigate.
If an order is confirmed lost before successful delivery, we will provide an appropriate remedy, which may include a replacement or refund as required by applicable law.
Packages Marked as Delivered
If tracking shows your package as delivered but you cannot locate it, please:
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Check the delivery location and surrounding area.
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Check with other members of your household or building.
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Check with neighbors where appropriate.
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Allow a short period of time in case the carrier marked the package as delivered shortly before actual delivery.
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Contact the carrier and then contact us if you still cannot locate the shipment.
We will make reasonable efforts to assist with delivery issues.
Nothing in this section removes any responsibility that we may have under applicable consumer protection law.
Damaged Orders
If your package or product arrives damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible at danielitru1001@gmail.com.
Please provide your order number and, where appropriate, photographs of the item and packaging so we can evaluate the issue.
Damaged, defective, or incorrect products will be handled in accordance with our Return & Refund Policy and any rights you have under applicable law.
European Union Customers
Where European Union consumer law applies, goods will be delivered within the timeframe agreed with you or, where no specific timeframe has been agreed, within the period required by applicable law.
If delivery does not occur within an agreed or legally required timeframe, you may have additional statutory rights, including the right in certain circumstances to provide an additional reasonable delivery period and subsequently cancel the contract and receive a refund.
These statutory rights are not limited by this Shipping Policy.
United Kingdom Customers
Where United Kingdom consumer law applies, goods will be delivered within the timeframe agreed with you or within the timeframe otherwise required by applicable UK consumer law.
Any mandatory rights relating to delayed, failed, or unsuccessful delivery remain unaffected by this Shipping Policy.
Changes to Estimated Delivery Times
Delivery estimates shown on our website or during checkout may be updated periodically as carrier performance, fulfillment locations, destinations, or other operational circumstances change.
The delivery estimate applicable to an existing order will generally be the estimate disclosed when that order was placed, subject to applicable law.
Contact
For questions regarding shipping or delivery, contact us at:
Email: danielitru1001@gmail.com